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Frequently Asked Questions

How Do I Report Bugs ?

You may well find bugs in the Kontakt Pack. Although we have beta tested this extensively, some bugs may not be found until users start using the pack. We will update this page with all known bugs as we find them. If you wish to report a bug please email us at support@drumdrops.com. We will repair bugs as we find them but prioritise the more urgent ones. If you have suggestions you wish to make please fee free to email us. Feedback is all good.

Known Bugs - V2.0 Premier Outfits 54 Kits Kontakt Pack

V1.0 bugs have just been fixed. There are currently no known V2.0 bugs.

Why does the interface not load as a Kontakt library?

Third-party Kontakt instruments will only load if they are Kontakt player ready. This is a Native Instruments-only operation, so unfortunately this product will not work as a library, but only via the file tab.

I am using EZ Drummer. The Superior Drummer Map doesn't seem to work.

In short, no not exactly. We've only been able to test it with Superior Drummer so far. You may find that the Superior map is a good starting point for EZ Drummer as well, but you will probably have to edit the map a little for it to work with EZ Drummer completely. We will be adding an EZ Drummer MIDI template in due course.

When I try to load a mixer preset, the browser seems to default to the data folder. Is there a way of going to the directly to the preset sub-folder instead?

No unfortunately we have to work within the structure that Kontakt allows and unfortunately this is not possible.

Do I receive a DVD of these files when I buy them?

The purchase is a download only price. We appreciate that the files though are quite large and not all of you will have a suitable broadband connection. The Kontakt installer is 2.4 gig. If you wish to order via the post please email us at support@drumdrops.com.

Do the packs work in all samplers?

No. The Kontakt pack is designed to work only with the full version of Kontakt 5. The Multi-velocity pack and the single hits packs should load up in any sampler or drum machine that can import WAV audio files. We provide patches for the latest versions of EXS24, N.I. Battery, Kontakt, Maschine, Battery, Geist, Ableton Drum Racks, Reason Refills, Studio One Soundsets and iDrum but more will be added over time.

Does your product work in the free Kontakt 5 Player ?

No. Currently our products will only work in the full Kontakt 5 package. Our product will load up in the player but can only be loaded up for 15 minutes at a time without the ability to save. We shall discuss with Native Instruments.

Can I re-download a Pack that I have already purchased.

Currently this is possible. Once you have purchased a pack like all Drumdrops purchases the download link stays valid in your account so you can redownload. We will keep this open unless it is abused. Please be sensible.

I bought Version 1 of the Kontakt Kit how do I get Version 2 ?

Login to the site head to Invoices & Downloads and just click on the download link for the Premier Kit. This will now be version 2.

Mixes I saved in Version 1 of the Kontakt Pack sound different in Version 2

We have changed a lot of the audio routing in Version 2 of the Kontakt pack which means the audio gain structure has changed. You need to keep any mixes in Version 1 of the Premier Kit and use Version 2 for new projects.

Are these kits 'Royalty Free'

Yes as long as you have proof of ownership these kits can be used to make your next number one. If you do use the kit on any of your tracks let us know so that we can give it a plug.

How can I pay?

Once you have selected your pack you can pay either through paypal or using a valid debit / credit card through paypals credit card facility. You do not have to have a paypal account to use there debit card / credit card facility. The transaction is completely secure. If for any reason you do not wish to use paypal then please contact us and we can discuss an alternative payment method.

How quickly will I receive the download link

As soon as the purchase has gone through and paypal have received the payment you will be redirected back to our website and a valid link to download your purchases will be available immediately.