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Frequently Asked Questions

How Do I Report Bugs ?

Although we have beta tested this extensively, some bugs may not be found until general release. If you wish to report a bug please email us at support@drumdrops.com. We will repair bugs as we find them but prioritise the more urgent ones. If you have suggestions you wish to make please fee free to email us. Feedback is all good.

Why does the Kontakt interface not load as a Kontakt library?

Third-party Kontakt instruments will only load if they are Kontakt player ready. This is a Native Instruments-only operation and we have to pay them too much money to make this happen, so unfortunately this product will not work as a library, but only via the file tab.

I am using EZ Drummer. The Superior Drummer Map doesn't seem to work.

In short, no not exactly. We've only been able to test it with Superior Drummer so far. You may find that the Superior map is a good starting point for EZ Drummer as well, but you will probably have to edit the map a little for it to work with EZ Drummer completely.

When I try to load a mixer preset, the browser seems to default to the data folder. Is there a way of going directly to the preset sub-folder instead?

No unfortunately we have to work within the structure that Kontakt allows and unfortunately this is not possible.

Do I receive a DVD of these files when I buy them?

The purchase is a download only price. We appreciate that the files though are quite large and not all of you will have a suitable broadband connection. The Kontakt instrument is a large file. If you wish to purchase and buy through the post please contact support@drumdrops.com.

Do the packs work in all samplers?

No. The Kontakt pack is designed to work only with the latest full version of Kontakt 5. The Multi-velocity pack and the single hits packs should load up in any sampler or drum machine that can import 24 bit WAV audio files. We provide patches for the latest versions of EXS24, N.I. Battery, Kontakt, Maschine, Battery, Geist, Ableton, Reason Refills, Studio One Soundsets, iDrum, Renoise and TX16Wx.

Does your product work in the free Kontakt 5 Player ?

No. Currently our products will only work in the full Kontakt 5 package. Our product will load up in the player but can only be loaded up at 15 minutes at a time without the ability to save.

Can I re-download a Pack that I have already purchased.

Yes. Once you have purchased a pack, like all Drumdrops purchases, the download link stays valid in your account so you can redownload. Please be aware each customer is only allowed one Drumdrops account. Duplicate accounts will be deleted.

Are these kits 'Royalty Free'

Yes as long as you have proof of ownership these kits can be used to make your next number one. If you do use the kit on any of your tracks let us know so that we can give it a plug.

How can I pay?

Once you have selected your pack you can pay either through paypal or using a valid debit / credit card through paypals credit card facility. You do not have to have a paypal account to use there debit card / credit card facility. The transaction is completely secure. If for any reason you do not wish to use paypal then please contact us and we can discuss an alternative payment method.

How quickly will I receive the download link

As soon as the purchase has gone through and paypal have received the payment you will be redirected back to our website and a valid link to download your purchases will be available immediately. If this does not happen after about half an hour then contact us.

How do I activate the Kontakt Instrument

Customers will now need to activate the kontakt instrument in the kontakt pack. Once you have purchased the pack email authorise@drumdrops.com with your name and email address as registered at Drumdrops. We will need your full account details to be filled in (Name, address, email and phone number). If we find any fake account details or temporary email addresses being used we may delete the account and not activate the account. Once we have verified your customer details we will send you a unique coded NKA which will activate your product. We apologise for having to go to such extremes but a few bad customers have been sharing our products for free on the internet. With this activation process we will be able to track any illegally uploaded products and prosecute the uploader.